At HYLARIONEX, we strive to ensure our customers are completely satisfied with their purchases. If you are not fully satisfied with your product, we offer a straightforward return process. Please review the following policy to understand our procedures and conditions for returns and refunds.
Products can be returned within 30 days of receipt. To be eligible for a return, items must be unused, in the same condition that you received them, and in original packaging. Proof of purchase is required for all returns.
Gift cards, downloadable software products, and personalized or customized items are non-returnable. This policy is in place to protect the personalized service we strive to provide.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.
Exchanges are available for defective or damaged items. If you need to exchange a product, please contact us promptly at [email protected].
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For any further inquiries, do not hesitate to contact our support team. At HYLARIONEX, we value your business and are dedicated to ensuring your satisfaction.